Refund Policy

1. Overview

WhatsFly is a SaaS-based automation platform that provides tools for chatbot automation, WhatsApp messaging, social media inbox management, comment automation, CRM features, team inbox, and related digital communication services.

Since WhatsFly provides digital software services with instant access after purchase, all refund requests are reviewed carefully based on usage, service activation, technical issues, and billing conditions.

2. Eligibility for Refund

You may be eligible for a refund only under the following conditions:

• You were charged incorrectly or more than once for the same subscription.
• Your payment was successful, but your WhatsFly account was not activated.
• A major technical issue from our side prevents you from using the service.
• The requested feature was clearly mentioned as included but was unavailable.
• You requested a refund within the allowed refund review period.

3. Non-Refundable Cases

Refunds will generally not be provided in the following situations:

• You changed your mind after purchasing the subscription.
• You did not use the service after activation.
• You failed to connect your own Facebook, Instagram, WhatsApp, or third-party accounts properly.
• Your Meta, WhatsApp, or third-party account was restricted, banned, disabled, or limited.
• You violated WhatsFly’s Terms of Service or acceptable usage rules.
• You purchased the wrong plan but already used premium features.
• You expected results such as guaranteed sales, leads, replies, or revenue growth.
• You failed to cancel your subscription before the next billing cycle.

4. Subscription Cancellation

Users may cancel their subscription at any time. After cancellation, your access may continue until the end of the current billing period, depending on your plan.

Cancelling a subscription does not automatically create a refund for previous payments.

5. Monthly and Recurring Payments

WhatsFly may offer monthly, yearly, or recurring subscription plans. By subscribing, you authorize WhatsFly or its payment processor to charge your selected payment method based on your chosen billing cycle.

• Recurring payments are the user’s responsibility to monitor.
• No refund is guaranteed for renewal payments after the billing date.
• Users must cancel before renewal to avoid the next charge.

6. Third-Party Platform Issues

WhatsFly integrates with third-party platforms such as Meta, Facebook, Instagram, WhatsApp, WooCommerce, Shopify, and other external services.

We are not responsible for refunding payments due to restrictions, downtime, API changes, policy changes, account bans, verification issues, or access problems caused by third-party platforms.

7. Setup, Customization, and Service Fees

Any one-time setup fee, customization charge, onboarding fee, integration fee, or professional service fee is non-refundable once work has started or delivery has been completed.

8. Refund Processing Time

If your refund request is approved, the refund will be processed through the original payment method whenever possible.

• Refund review may take 3–7 business days.
• Payment gateway processing time may vary.
• Bank or card issuer delays are outside our control.

9. Chargebacks and Disputes

If you initiate a chargeback or payment dispute without contacting WhatsFly support first, your account access may be suspended while the dispute is under review.

We encourage users to contact our billing team before opening any dispute with their bank or payment provider.

10. Abuse of Refund Policy

WhatsFly reserves the right to reject refund requests if we detect misuse, repeated refund claims, policy abuse, fraudulent activity, or violation of our platform rules.

11. How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your full name
• Registered email address
• Payment transaction ID
• Subscription plan name
• Reason for refund request
• Relevant screenshots or proof, if applicable